Description
JOB SUMMARY:
Contact owners, guests of owners, and others at the resort to schedule appointment times for sales presentations, also referred to as 'tours'.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Initiate contact with owners, guests of owners, and others to schedule appointments for 'tours'. This is subject to quotas/requirements.
- If necessary, contact owners prior to setting appointments for additional information concerning any referrals
- Contact tours to confirm scheduled appointments. May need to reschedule if necessary
- Assemble 'Welcome Packets' and/or other collateral material to be used at check-in
- Other duties/functions as assigned
- Maintain accurate records for contacts and follow-up
- Provide daily reports of booking activity to supervisor
Requirements
EDUCATION AND/OR EXPERIENCE REQUIREMENTS: (minimumrequirements necessary for this position):
One-year certificate from a college or technical school, or equivalent experience preferred. Minimum of six months' customer service experience.
SKILLS AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
- Ability to effectively convert prospects to tours.
- Detail oriented-must be able to provide a high level of accuracy.
- Work with a high level of professionalism.
- Ability to communicate in a positive, enthusiastic manner.
- Demonstrated ability to problem solve (troubleshoot, analyze and resolve situations).
- Provide exceptional customer service.
- Develop broad knowledge of company procedures, products and services.
- Ability to work with minimal supervision.
- Ability to work as a team player.
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.
